Hospital Discharge Service Brief
CAHN’s Hospital Discharge Service supports Caribbean & African patients who are due to be discharged to their homes from hospitals across Greater Manchester. Our primary objective is to work with discharge teams to ensure that patients are able to safely settle in at home.
Our dedicated team offer virtual support service and in-person service for those who require support in a culturally and religiously appropriate manner.
To refer a patient please complete the referral form at https://portal.cahn.org.uk/hospitaldischarge
Our service offer includes:
- Helpline available 7 days a week support from 09:00 – 19:00hrs (Monday to Sunday)
- A single point of contact i.e. telephone and email address would be made available to healthcare providers.
- A team of trained volunteer befrienders will provide daily telephone check in for the first 3-7days following hospital discharge
- Practical support such as request for prescription collection, hot/cold food, household energy, etc.
- Signposting to other voluntary organisations or statutory agencies for additional support
For further information please email hospitaldischarge@cahn.org.uk or call 07710 022382.
Our service
We are a non-profitorganisation;
we do not charge a fee for the service bellow:
Housing
Are you in an unsuitable housing and would like to discuss your options?
Our Advocacy team is here to give you advice and can even liaise with your local housing authority on your behalf.
We can provide supportive letters and telephone your local housing authority on your behalf.
Disability Welfare Benefits
CAHN’s Advocacy Officers can talk you through how to apply and even provide supporting information to help your case.
Housing Adaptations
We provide advice on who to talk to, to get the adaptations you are entitled to.
If you have already applied for adaptations, for example through a Disabled Facilities Grant and there is something you are not happy with our Advocacy Officers can liaise with your local council to try and change their decision too.
Education
CAHN’s advocacy team can liaise with educational organisations.
Find out more about Education, Health and Care plans for students at school.https://www.gov.uk/children-with-special-educational-needs/extra-SEN-help
Care Packages
If you are not happy with a decision on your case, we can liaise with Social Services and the NHS on your behalf.
We can also help bridging gaps and rebuild the long-lost trust between service users from the African and Caribbean communities and statutory services.
We attend meeting with our service users for a face-to-face support.
As part of our services, we offer support in various languages: French, English, Lingala, Swahili, and Spanish.
We hold regular update meetings with our service users, so they understand the process at each stage.
For any comments about any aspect of our work, please call us on:
Tel:07853 984563
Email:info@cahn.org.uk
